Citizen Engagement Platform
A citizen engagement platform and app for public authorities — structured consultation, participatory planning and behavioural evidence, not a comment box.
A citizen engagement platform gives public authorities a structured way to gather resident input and use it as evidence. The distinction that matters is between collecting opinion and collecting something you can act on: a consultation portal produces comments, while an engagement platform produces data you can segment, weight against actual behaviour, and defend in a committee meeting.
MobyX builds engagement into the same evidence base as behavioural measurement, so what people say and what people do can be read together rather than argued about separately.
What the Platform Provides
A White-Labelled Citizen Engagement App
CitizenApp is deployed under your own brand, in your own languages, for your own residents. Authorities run participation campaigns without procuring and maintaining an app themselves.
Structured Input, Not Free-Text Sentiment
- Questionnaires with demographic and attitudinal segmentation
- Stated-preference exercises for trade-offs residents actually face
- Location-anchored feedback tied to specific schemes or corridors
- Longitudinal panels — the same residents before and after an intervention
Engagement Linked to Behaviour
Where residents consent to it, engagement data sits alongside behavioural data from MobyApp. Stated preference can then be checked against revealed behaviour — the gap between the two is usually the most useful finding in the study.
GDPR by Design
Explicit, versioned consent, data minimisation, and analysis-ready exports. Consent records are stamped and auditable — see our privacy notice.
Where It Has Been Used
CitizenApp and MobyApp have supported engagement and travel-behaviour campaigns in EU research pilots across Europe. Under SPINE these include the Lead City Living Labs in Antwerp, Bologna, Tallinn and Las Palmas, with twinning cities including Barreiro, Valladolid, Gdynia and Rouen.
For the wider planning context this feeds into, see transport planning software, or our article on citizen engagement in transport planning.